Shipping policy

Processing Time

All of our products are handmade or personalised to order.

Orders are usually processed and delivered within 10–14 working days from the date your order is placed.

During busy periods such as Christmas or special promotions, processing and delivery may take a little longer.

Shipping

We currently ship within the United Kingdom and internationally.

Shipping costs are calculated at checkout based on your location.

Tracking

Tracking information will be provided where available once your order has been dispatched.

Delays

Although we do our best to meet the estimated delivery times, delays caused by postal services or customs are beyond our control.

If your order has not arrived within the expected timeframe, please contact us at:

keepsakeboutique26@hotmail.com

We will be happy to assist you.

Customs & Import Charges

International customers are responsible for any customs duties, taxes or import charges that may apply in their country